Return and Refund Policy
At Frostdesigns, operated by Neonet Ecart Solutions Private Limited, we are committed to ensuring a smooth and hassle-free shopping experience.. In this document, “we,” “us,” and “our” refer to Neonet Ecart Solutions Private Limited, while “you,” “your,” and “user” refer to you, our valued customers. By making a purchase through our site, you are agreeing to the terms outlined below for returns and refunds. If your order needs to be sent back, our return terms are laid out clearly for your convenience
Return Criteria
Products must be returned unused, unwashed, unaltered, and in original condition with all tags, labels, and packaging intact. Items showing any signs of use or change are not eligible. Return requests must be made within 48 hours of delivery by contacting our team. Items that do not follow the return guidelines will be declined.
Steps to Initiate a Return
- Send a Request: Email your return request including Order ID and reason neonetecartsolutionspvtltd519@gmail.com, neonetecartsolutionsauthorize@gmail.com.
- Share Evidence: Attach clear images if the item is incorrect, faulty, or damaged.
- Follow Instructions: Once approved, you will receive detailed instructions for the return.
Returns that fail to meet policy criteria may be refused.
Refund Timeline
After receiving the item, it will undergo inspection. If approved, a refund will be processed to your original payment method within 5–7 business days. You will be notified once the refund is issued.
Partial Refunds
If an item does not fully meet return conditions—such as with minor issues or incomplete packaging—a partial refund may be granted at our discretion.
Incorrect or Faulty Products
For items that are wrong, defective, or damaged on arrival, submit a request within 48 hours of receiving the delivery. Ensure images or videos clearly showing the issue are included for quick resolution.
Need Assistance?
For return- or refund-related concerns, please email us at neonetecartsolutionspvtltd519@gmail.com, neonetecartsolutionsauthorize@gmail.com. We’re thankful for your trust and aim to offer a smooth and satisfactory shopping experience.